Complaints procedure

Internal Complaint Procedure

We value our clients, and we hope that they will form long-term relationships with us.

If a complaint is received, we regard it as valuable feedback that will assist us to improve our services.

If you have a complaint you are entitled to expect that it will be handled professionally and with courtesy.

A complaint should be sent to us at:



We will make every effort to investigate your complaint, and to resolve it to your satisfaction.

External Complaints Procedure

You are also entitled to lodge a complaint to the Professional Standards Department of the Law Institute of Victoria by writing to:





You can also contact the Legal Ombudsman by writing to:





If your complaint relates to a privacy issue, you can write to:

Legal Notice
All visitors to this website are advised to visit our
Disclaimer regarding the limited use of information provided on this website, and our Conveyancing Section for conveyancing consumer information.